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{Policies} Business Policies

I want you to be familiar with policies/procedures so that things can run smoothly between us. Please read these very carefully so that there are no misunderstandings later on.

The procedures, practices, policies and benefits described here may be modified or discontinued from time to time. We will try to inform you of any changes as they occur.

COMMUNICATION

WHO TO CONTACT.

  • Media Requests: media@FameForGood.com
  • Sales: hello@FameForGood.com
  • Technical Support: support@FameForGood.com
  • Accounting: accounting@FameForGood.com

METHODS OF CONTACT.

  • For FAME program-related questions, you may post in the FAME Facebook Group. No other communication methods will be accepted for this program. If you reach out via another platform (ie. Facebook Messenger, Email, or Skype), you will be asked to place your question in the group.
  • For Differentiate program-related questions, you may post in the Differentiate Facebook Group.  If you reach out via another platform (ie. Facebook Messenger, Email, or Skype), you will be asked to place your question in the group.
  • For Branding service-related questions, your primary means of communication will be via the Assigned Calls, Program Facebook Group, and Client Management Software. If you reach out via another platform (ie. Facebook Messenger, Email, or Skype), you will be asked to place your question in one of the 3 aforementioned channels.
  • For PR service-related questions, your primary means of communication will be to email your Assigned Publicist. You may also access communication records via your Client Management Software. Finally, Private Calls may become available to you as needed. If you reach out via another platform (ie. Facebook Messenger or Skype), you will be asked to send your question via email to your Assigned Publicist.

POLICIES FOR EACH METHOD OF CONTACT.

Please click the links below to review the policies for each method of contact:

TURN AROUND TIME.

You will typically receive a response within 24-48 hours.

Responses are not guaranteed during non-office hours. Continue reading for information on when our office hours are.

Responses may be delayed in the event of vacations, holidays, or emergencies. We will do our best to make you aware of these delays in advance.

OFFICE HOURS.

Fame For Good representatives are located all around the world, with Co-Founders Amanda Goldman-Petri and Minling Chuang located in the Pacific and Eastern Time Zones and team members overseas.

Therefore, while our official company office hours are roughly Monday through Friday 9AM – 5PM Eastern Time, this may not accurately reflect our team member's availability. Thus, when contacting a company representative, be sure to wait 24-48 hours for a response.

Our Company Holiday Calendar Can Also Be Viewed Here.

If you need assistance outside of our normal business hours, we will do our best to accommodate. 

NONDISCLOSURE OF COACHING MATERIALS

Materials that we give you in the course of our work together are proprietary and copyrighted. You agree that such proprietary material is solely for your own personal use for the purpose of improving your home life, or starting, growing or marketing your business or service. Any disclosure to a third party is strictly prohibited.

Under no circumstances can the copy in these documents be used or reproduced in whole or part without the express written permission of Fame For Good LLC. The absence of a copyright notice on any given page or material should NOT be construed as an absence of copyright. These copyrights have been successfully defended in the past and it is the policy of Fame For Good LLC to aggressively defend all intellectual properties. Violation of these copyrights can result in civil litigation, substantial penalties, even criminal prosecution. These marketing materials documents are provided for sample purposes only, not for use.

DECISIONS

You are responsible for decisions made about your home life, work and your business. We are happy to share our opinions, offer resources, or make referrals. However, it is up to you to decide which, if any, to act upon. If you decide to take a recommendation, it is your choice and you take full responsibility for it. If you decide to work with someone based on our referral, you must know the workings of that relationship will be entirely separate of our relationship with you.

FEEDBACK

FEEDBACK FORMS.

From time to time, we will email you to request Feedback, along with a form to submit the feedback. It helps us to know what you like about our coaching, services, and programs, what results you received, and any potential areas for improvement that you can identify for us. Because we are committed to creating a quality experience, we do take feedback very seriously.

TESTIMONIALS.

From time to time, we will also email you to request written or video testimonials. You are of course under no obligation to provide a testimonial for our services, however we would greatly appreciate it if you took the time to do so. Thank you in advance!

REFERRAL PARTNERS

Many times,  we have had the opportunity to send a client referrals and we are absolutely thrilled to do it. This happens often most probably because we get to know a client’s business intimately and become keenly aware of who their ideal clients are, as well as the results that people get from the services they provide. This means that, occasionally, you may receive a referral from us, depending on the circumstances.

On the flip side, our clients regularly send referrals to us as well. In essence, we become referral partners. So, that said, here’s what we propose: if you overhear an online entrepreneur, coach, or done-for-you service provider saying they’d like to hire a Branding Coach, Website Developer, Publicist, or PR Coach, then please feel free to make an introduction. 

We will do the same for you when we meet someone who would benefit from working with you.